Answer customer questions instantly, 24/7
Your AI chatbot handles enquiries on your website and Facebook while you're on the tools. Answers pricing questions, explains services, qualifies leads, and books appointments—even at 3am when the hot water system bursts.
What your chatbot can handle
Lead qualification
Asks the right questions to understand the job—location, urgency, property type, existing issues. Filters out time-wasters and flags urgent jobs for immediate attention.
Quote requests
Collects job details, photos, and customer contact info. Sends you a complete quote request with everything you need—no back-and-forth required.
Multi-channel coverage
Your website
Appears in the bottom corner of every page. Proactively offers help to visitors browsing your services or pricing. Captures leads that would normally bounce.
Facebook Messenger
Responds instantly to Facebook messages—the number one way customers contact tradies on social media. No more logging into Facebook to answer "do you service Penrith?"
Instagram DMs
Handles Instagram direct messages automatically. Perfect for younger customers who prefer Instagram over phone calls. Captures leads from your project photos.
Knows your business inside out
Your pricing structure
Trained on your call-out fees, hourly rates, after-hours pricing, and typical job costs. Gives accurate ballpark quotes that protect your margins.
Your service area
Knows exactly which suburbs you cover. Politely declines enquiries outside your service area and suggests how far you'll travel for larger jobs.
Your specialisations
Understands what jobs you take and don't take. If you don't do residential work or don't install certain products, the chatbot communicates that clearly.
Your availability
Connected to your calendar to know your actual availability. Understands your booking lead times—same-day for emergencies, week-ahead for planned work.
Your policies
Explains your payment terms, warranty coverage, insurance requirements, and cancellation policy. Handles the awkward conversations so you don't have to.
Your brand voice
Matches your communication style—whether you're professional and corporate or casual and friendly. Sounds like your business, not a generic bot.
Common conversations your chatbot handles
Emergency enquiries
Customer: "My hot water system just burst, how quickly can you get here?"
Chatbot: Confirms location is in service area, checks calendar for emergency slot, provides arrival time estimate, books appointment, and sends SMS confirmation.
Pricing questions
Customer: "How much to replace a power point?"
Chatbot: Explains call-out fee plus labour, asks if multiple points need work, provides ballpark quote, offers to book a free onsite assessment for exact pricing.
Service area check
Customer: "Do you come to Campbelltown?"
Chatbot: Confirms Campbelltown is in service area, mentions standard call-out fee applies, asks about the job, and offers available appointment times.
Quote requests
Customer: "Can you quote on a bathroom renovation?"
Chatbot: Asks about bathroom size, existing fixtures, scope of work, requests photos, collects contact details, and promises quote within 24 hours.
When human help is needed
Complex jobs
If the enquiry is too complex or the customer seems confused, the chatbot collects details and flags it for you to call back personally.
Urgent situations
For genuine emergencies, the chatbot can send you an SMS immediately or transfer the conversation to your mobile if you're available.
Customer preference
If someone wants to speak with a human, the chatbot doesn't fight it—collects their number and schedules a callback at their preferred time.
How we get your chatbot ready
Business deep-dive
We spend time understanding your services, pricing, service area, and common customer questions. One detailed session gives us everything we need.
Custom training
We train the AI on your specific trade, terminology, and how you talk to customers. It learns from your past quotes, FAQs, and website content.
Integration setup
We connect the chatbot to your website, Facebook page, and booking calendar. Usually takes 2-3 days from training to live deployment.
Test conversations
Before going live, we run through dozens of test scenarios. You approve the responses and suggest improvements until it sounds perfect.
Soft launch
We start with website-only, monitor conversations for a week, make refinements, then expand to social media once you're confident.
Ongoing refinement
We review conversations monthly, identify gaps in knowledge, and continuously improve responses based on real customer interactions.
Never miss another website enquiry
Book a 15-minute demo and we'll show you example chatbot conversations from similar trade businesses, walk through the setup process, and answer any questions about how it works.